Your privacy matters to us. This Privacy Policy explains what personal information game92 collects from users, why we collect it, how it is used, who it may be shared with, and the rights you hold over your own data.
We tell you exactly what data we collect and why — no hidden processing, no unexplained data use.
Personal data is stored using industry-standard encryption. Access is restricted to authorised personnel on a need-to-know basis.
game92 does not sell or rent your personal data to third parties for their own marketing purposes.
You have rights to access, correct, restrict and in certain circumstances delete the personal data we hold about you.
We use cookies for platform functionality and analytics. Our cookie use is described in full within this policy.
For any data-related enquiry, contact game92 support. We aim to respond to data subject requests within 30 days.
This Privacy Policy (the "Policy") is issued by game92 (the "Platform", "we", "us" or "our") and applies to all personal data collected and processed in connection with your use of the game92 online entertainment platform, accessible at https://game92.cam (the "Website").
game92 is an English-language online casino and sports betting platform designed for users in the Pakistan market. We provide live casino games, sports betting markets covering Pakistan cricket (PSL, ICC tournaments, T20 Internationals), live dealer tables, slots and other gaming products, all denominated in Pakistani Rupees (PKR).
We are committed to processing your personal data lawfully, fairly and transparently. This Policy explains what data we collect, why we collect it, how we use it, with whom it may be shared, and the rights you hold under applicable data protection law. Please read this Policy carefully before using the Platform.
By registering an account or otherwise using the Website, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
In this Policy, the following terms have the meanings set out below:
For the purposes of this Policy, game92 acts as the Data Controller in respect of Personal Data collected from users of the Website. game92 determines the purposes for which your data is collected and the manner in which it is processed.
Where game92 engages third-party service providers to process data on its behalf — such as payment processors, KYC verification providers, analytics services or customer support technology providers — those parties act as Data Processors operating under contractual data processing agreements consistent with applicable data protection standards.
game92 does not authorise its Data Processors to use your Personal Data for any purpose other than the specific services they are contracted to provide to game92.
game92 collects the following categories of Personal Data:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential city (e.g., Karachi, Lahore, Islamabad) | Account communications, support, promotional notifications |
| Financial Data | Deposit/withdrawal transaction records, PKR balance history, payment method references | Payment processing, AML compliance, fraud prevention |
| KYC Documentation | CNIC image, passport scan, proof of address document | Identity verification, regulatory compliance |
| Gaming Activity Data | Wager history, game sessions, sports bets placed, win/loss records | Service delivery, responsible gambling monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Communications Data | Live Chat transcripts, email correspondence, support tickets | Customer support, dispute resolution, quality monitoring |
| Preference Data | Notification preferences, responsible gambling limit settings, language preferences | Personalisation, responsible gambling tool management |
game92 collects Personal Data through the following means:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact support via Live Chat or email, or participate in any promotional activity, you voluntarily provide Personal Data to game92.
When you access and use the Website, certain technical data is automatically collected by our systems, including your IP address, device identifiers, browser characteristics and session data. This occurs whether or not you are a registered user.
game92 uses cookies and similar tracking technologies to collect data about your interactions with the Website. See Section 11 for full details of our cookie practices.
game92 may receive Personal Data from third parties in limited circumstances, including KYC verification service providers who confirm identity data against official records, and fraud prevention services that provide risk-scoring data based on technical indicators.
game92 processes your Personal Data on the following legal bases as applicable under internationally recognised data protection standards:
game92 uses your Personal Data for the following purposes:
game92 does not sell, rent or trade your Personal Data to third parties. We may share your data in the following limited circumstances:
We share data with third-party service providers who process it on our behalf under contractual data processing agreements. These include KYC verification platforms, payment gateway operators, customer support technology providers, IT infrastructure and hosting services, and analytics platforms. These processors are contractually restricted to using your data only for the specified services.
We may disclose Personal Data to regulatory authorities, law enforcement agencies or courts where required by applicable law, court order or regulatory investigation. This includes AML reporting obligations in the operator's licence jurisdiction.
We may share limited technical and identity data with fraud prevention and security services to protect the Platform and its users against fraudulent activity.
In the event of a merger, acquisition, restructuring or sale of all or part of game92's business, Personal Data may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such change where required by applicable law.
game92's operations and service providers may be located in jurisdictions outside Pakistan. As a result, your Personal Data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, game92 takes steps to ensure that appropriate safeguards are in place to protect your data, consistent with the data protection standards of the operator's licence jurisdiction.
By using the Platform and accepting this Policy, you acknowledge that your Personal Data may be transferred internationally as described in this section.
game92 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory or licensing obligations. The following general principles apply:
When Personal Data is no longer required and the applicable retention period has expired, game92 will securely delete or anonymise that data in accordance with its data disposal procedures.
game92 uses cookies and similar technologies on the Website. Cookies are small text files placed on your device by your browser when you access the Website. They enable various Platform functions and help us understand how users interact with the site.
We use the following categories of cookies:
Most web browsers allow you to manage cookie settings through the browser's preferences menu. Disabling non-essential cookies may affect your experience on the Website. Strictly necessary cookies cannot be disabled without impairing core Platform functionality.
game92 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
No data transmission over the internet or storage system can be guaranteed to be 100% secure. While game92 uses commercially reasonable security measures, we cannot warrant absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, game92 will take appropriate action in accordance with applicable notification requirements.
Subject to applicable data protection law and certain legal limitations, you have the following rights in respect of your Personal Data held by game92:
You have the right to request a copy of the Personal Data game92 holds about you and information about how it is processed.
You may request correction of inaccurate or incomplete Personal Data held about you. You can update basic account information directly in your account settings.
You may request deletion of your Personal Data in certain circumstances. This right is subject to overriding legal retention obligations, including AML and licensing requirements.
You may request that processing of your data be restricted in certain defined circumstances, such as while the accuracy of data is being contested.
Where processing is based on consent or contract, you may request a structured, machine-readable copy of certain Personal Data to transfer to another service.
You may object to processing based on legitimate interests or for direct marketing purposes. Marketing communications include an unsubscribe option in every message.
To exercise any of the above rights, please contact game92 using the details in Section 17. We will respond to verified requests within 30 days. In complex cases, this may be extended by a further 60 days — we will inform you if an extension applies. Requests are subject to identity verification before processing. Certain rights may be limited where legal retention or licensing obligations require continued processing.
game92 is strictly an adults-only platform. Users must be at least 18 years of age, or the higher minimum age required by the operator's licence jurisdiction, to register an account or use the Platform. game92 does not knowingly collect Personal Data from individuals under the applicable minimum age.
game92 employs age verification procedures at registration and as part of the KYC process to enforce this restriction. If game92 discovers that Personal Data has been collected from a user who is below the minimum age, that data will be deleted and the account closed promptly.
If you believe that game92 may have inadvertently collected data from a minor, please contact us immediately using the details in Section 17.
The game92 Platform may reference third-party services in a contextual capacity — for example, familiar Pakistani payment methods including Easypaisa, JazzCash, Raast and banks such as HBL, UBL, Meezan Bank and Bank Alfalah. These references are for contextual familiarity only.
game92 does not control the data practices, privacy policies or security of third-party payment providers or any other external services. Each third-party service operates under its own privacy policy and terms of service. game92 accepts no responsibility for the data processing practices of third-party service providers operating independently of the Platform.
You should review the privacy policies of any third-party service through which you conduct transactions separately from this Policy.
game92 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform services. Material changes will be communicated to registered users via email notification or a prominent notice on the Website. The updated Policy will display a revised "Last Updated" date at the top of this page.
Your continued use of the Platform following notification of material changes to this Policy constitutes your acknowledgement of those changes. If you do not accept the updated Policy, you should cease using the Platform and may close your Account in accordance with the Terms & Conditions.
For any question, concern or request relating to this Privacy Policy or the processing of your Personal Data by game92, please contact our support team through the following channels:
When submitting a data subject request by email, please include your registered username, the nature of your request and sufficient details to enable us to locate and verify your identity. game92 aims to respond to data subject requests within 30 days. Identity verification is required before any Personal Data is disclosed or modified in response to a request.
If you are dissatisfied with game92's response to a privacy complaint, you may be entitled to refer the matter to the appropriate supervisory authority in the operator's licence jurisdiction. game92 will provide guidance on the applicable authority upon request.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. Support operates on Pakistan Standard Time (PKT, UTC+5).
If you have questions about how game92 handles your data, our support team is available around the clock. Or visit the homepage to explore the full platform.
18+ only · Local laws may restrict gambling · game92 promotes responsible play